Customer experience


Excellent customer experiences boost a brand’s reputation and create loyal clients. Avenga helps organizations reimagine and enhance every part of their customer strategy to drive new value and growth.

Avenga - Quality assurance

How we work

We combine the industry’s best service delivery standards with unprecedented solution personalization practices.

Step 1

Write to us or book a meeting

We will respond within two hours and arrange a meeting with you at your earliest convenience.

1 working day
Step 2

Meet with our representative

An expert matching your market niche and industry will get in touch to discuss your requests and determine the next steps.

up to 7 working days
Step 3

Receive an offer

You will get a service suite offering, including time and cost estimates, for each of your project’s stages.

7+ working days
Step 4

Sign the contract

We start delivering the results while keeping you updated on the progress.

What we do

Andrii Vaskiv

Customer-centered product strategy

We’re well-versed in balancing business and customer requirements. When crafting a product strategy, we rely upon the principles of business design and, above all, focus on customer needs across every touchpoint. This approach allows our partners to strengthen brand-client relationships, unlock new value, and drive high-impact business outcomes.

Data-driven requirements engineering

Avenga helps both B2B and B2C organizations design and deliver smarter experiences. We thoroughly research how users interact with your product before defining requirements for various CX platforms, and then, throughout the development, every decision we make is transparent and insight-led.

Information architecture

No matter what type of CX solution we develop, we pay special attention to the information architecture, which plays a crucial role in the user experience. First, we study your target audience to create precise mental models and define specific user expectations. Then, we structure the content in a way where only the relevant information is shown to the user during all stages of their interaction with the platform.


Captivating experiences stem from analytics, empathy, and the proper technology stack. At Avenga, UI/UX designers have deep technical expertise, which enables them to pick the proper tools for each specific case. They use a range of design thinking approaches to develop a deep understanding of our clients’ target audience.

Andriy Vaskiv

Head of Design Office

Choosing Avenga entails


Diverse pool of talent

Sophisticated robust platforms typically require a complex technology stack. Avenga helps companies quickly obtain the skill sets they need for a particular project. We hire engineers who specialize in specific programming languages and platforms, and experts with a deep knowledge of frontend, backend, and middleware development.


Ability to focus on your core business offering

By bringing in a versatile team of experts, you will receive smooth project execution with no disruptions to your existing business processes while acquiring the ultimate freedom to focus on key strategic areas and discover new market opportunities.


Continuous maintenance

We believe that user-centricity is key to providing an excellent customer experience. That's why we run regular maintenance procedures, perform consistent debugging, make routine updates, and add features throughout the lifecycle of product development in order to keep it relevant and competitive.


Secure software development

Organizations often store sensitive data in custom-developed applications, so in addition to functionality and usability, we always focus on embedding security into the software delivery pipeline.


Reduced time to market

Avenga’s software engineers, UI/UX designers, QA experts, and PMs are ready to take on your project right away. Having access to a vast pool of talent, we can also bring on extra support whenever needed and scale your team fast to increase speed to market.


Enhancement through AI and analytics

We increase the productivity of engineering resources through AI and analytics. In particular, we'll help you better utilize lifecycle data (to make better decisions) and use AI to improve requirements management and automate repetitive tasks to free up the engineers' time.


Certified AWS, Google, and Azure experts are ready to consult, migrate, and engineer. Avenga offers a wide scope of cloud-based services for those seeking velocity, stability, and security.

Explore Cloud

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1 trillion

Cloud computing market value by 2028

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35 %

Total cost of ownership savings

Render your products and services immune to business disruptions. Beat the competition by automating delivery pipelines, testing, and manual processes to scale opportunities and eliminate threats on the go.

Explore Automation

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60 %

Less time for handling support cases

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33 %

More time to improve infrastructure

Improve decision-making, enhance business flexibility, and tap into predictable planning by mastering the power of data. Avenga helps businesses worldwide gather, process, visualize, and apply data in a manner that makes it relevant for the company’s success.

Explore Data and AI

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82 %

AI usage in risk management cases

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95 %

Businesses suffer from unstructured data

Nurture customer loyalty by offering a buyer’s journey that your competitors cannot deliver. As a certified Salesforce partner, Avenga deploys custom-tailored Salesforce solutions for those seeking to sell and communicate with customers in a productive way.

Explore Salesforce

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33 %

CRM users worldwide

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52 %

Increase of leads volume

Avenga designs and implements Microsoft solutions that streamline teams’ productivity, coherence, and synergy. Ensure the maximum level of goal-oriented cooperation along your management vertical with the help of Microsoft 365, SharePoint Intranet, and Power Platform.

Explore Microsoft

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79 %

Healthcare organizations adopted Microsoft

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91 %

Used by Fortune 100 companies

Dive deep into a new realm of digital security with blockchain technology. Experienced blockchain developers at Avenga create decentralized solutions and apps for our clients to ensure enhanced traceability and the security of transactions and data.

Explore Blockchain

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86 %

Expected industry CAGR by 2030

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67 bln

Blockchain market worth by 2026

Our Partneships




Something’s unclear?

Frequently Asked Questions

Regardless of the industry, CX teams must concentrate on utilizing data to create detailed customer personas. Understanding the customers’ needs better than the competitors is key to building a competitive edge. Besides that, companies must have thought-out strategies for delivering engaging and highly personalized experiences, and implement robust software tools that will support their CX initiatives.

Avenga provides end-to-end CX development and optimization services. This means we help clients create excellent customer experience strategies and build software that allows them to optimize every aspect of the customer journey, including acquisition, engagement, purchasing, and so on.

CX can be a vital catalyst for transformation. By creating customer experience strategies, we can help firms increase average order value, customer retention, repeat purchase rate, overall revenue, brand awareness, customer loyalty and advocacy.

Sophisticated data analytics capabilities are vital for delivering engaging customer experiences. At Avenga, we build advanced, ML-powered CX software solutions that bolster our clients as they deliver data-driven and highly-personalized experiences.


Book a meeting

Zoom 30 min

or call us+1 (800) 917-0207

Ready to innovate your business?

We are! Let’s kick-off our journey to success!