Avenga
  • Customer expirance M - Avenga

    Customer
    Experience

    Avenga Experience unites business strategy and CX to
    build new directions for modern enterprises.

    See what we do
  • unicredit - Avenga
  • vodafone - Avenga
  • cez gruop - Avenga
  • fidelity - Avenga
  • generali - Avenga
  • iqvia - Avenga
  • olo - Avenga
  • raiffeisen bank - Avenga
  • ridium - Avenga
  • Sunrise - Avenga
  • bank of cyprus - Avenga
  • Hitachi - Avenga
  • indra - Avenga

More than just UX and strategy.

It’s a mindset.

Avenga Experience is our strategic response to outdated solution development models. By combining strategic analysis with a UX-driven mindset, we help organizations clarify their goals and create impactful solutions.

Grounded in our UX heritage, we make strategies tangible from the start by visualizing requirements, mapping processes, and crystallizing a shared vision that unites all stakeholders.


UX - Avenga

Specialization formats and approaches

The Avenga Experience mindset has led us to develop specialized formats that carry our visionary approach across all project phases — ensuring consistency, innovation, and measurable results. 

Visualize project setup and goals. Align teams and stakeholders with business logic and user flows.

Visualized 
requirements engineering - Avenga

Centralize control over your brands with multi-brand design systems. Use UX KPI monitoring for framework-driven monitoring.

Centralized experience management - Avenga

Streamline UX integration for your Agile projects. Manage workflows and processes with our team enablement.

Learn more
Agile UX management - Avenga

Strengthen customer experience with interface-based user guidance. Monitor progress with process tracking.

Guided interfaces 
for complex processes - Avenga

Add Conversational AI into CX to redefine customer interactions. Benefit from hyper-personalization to get the best engagement rates.

CX driven 
Artificial Intelligence - Avenga

Access the highest level of personalization with dynamic, context-based dashboards. Rely on reliable data visualization.

Dynamic dashboards and data visualization - Avenga

Tangible global impact 

200+

Million users                                                            

100+

Digital platforms                                                            

30+

Years of experience                                                            

6,000+

Experts onboard                                                            

  • reiffeisen - Avenga
  • uni credit - Avenga
  • vodafone - Avenga
  • IQVIA - Avenga
  • OLO - Avenga
  • radium capital - Avenga
  • CEZ logo - Avenga
  • generali logo - Avenga
  • Fidelity logo - Avenga
  • boc - Avenga
  • C indra - Avenga
  • C Hitachi - Avenga
  • C Sunrise - Avenga

CX strategy tailored to your domain

Select the industry

Banking - Avenga

Banking and Financial Services

A frictionless CX enables customer confidence. We help you simplify wealth management, transactions, and financial planning through interfaces that balance security with ease of use. As a result, customers navigate your products effortlessly while you meet regulatory demands.
Learn more

Benefits of working with Avenga Experience 

Our three key benefits differentiate us from traditional consulting agencies, local design companies, and internal UX teams. 

  • Multi channel orchestration - Avenga

    Embedded strategy from user to business

    We combine customer experience with business goals from day one. Strategy is deeply integrated into every step.

  • Performance at scale - Avenga

    Cross-industry expertise and feasibility focus

    We bring in-depth experience across industries and ensure every idea can be executed. Innovation meets real-world delivery.

  • Change management - Avenga

    Local expertise with global scalability

    Our local teams understand your context, while our international network guarantees scale, speed, and consistency.

Speak to an expert

We help you make customer experience your core business driver 

Tell us about your goals

Create a customer experience that exceeds expectations and leaves a lasting impression. Connect with our team.

Markus Stuhr - Avenga

Markus Stuhr

Director of Avenga Experience

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FAQ

Customer experience consulting services are specialized offerings. Businesses use them to improve customer experience. These services often include journey mapping, customer insights analysis, and accessibility audits. The main task here is to align CX with customer expectations in order to boost customer satisfaction.

Customer journey mapping is a way to visualize and understand various touchpoints a customer faces during their interaction with your brand. After an in-depth analysis of these journeys, you can find new pain points and opportunities. This process increases customer lifetime value.

When you select a leading customer experience consulting firm, look for top-tier expertise in customer experience strategy. You may consider their methodologies (e.g., journey mapping) and a track record of enhancing customer engagement. It’s also essential that the tech provider understands your market and customer segments.

Customer insights are critical to effective customer experience design. You can create experiences that exceed customer expectations with an understanding of customer preferences, behaviors, and feedback. Exceptional customer experiences and improved brand loyalty start here.