Sophisticated Pharma Patient Engagement Platform 

Introduction 

What is Klara? Klara is one of the leading digital health companies in the U.S. It offers a modern, HIPAA-compliant pharma patient engagement platform that allows healthcare organizations to centralize and manage patient communication, provide ‘contactless’ care, coordinate as a team, and automate repetitive front-desk tasks. 

As a technical partner, Avenga has supported Klara across all stages of platform development and helped introduce agile project management practices to speed up both planning and execution. 

Alongside Klara’s in-house team, our experts have built (and continue to evolve) something more than just a virtual extension of medical offices. 

Through consistent effort and a structured development approach, we’ve created an end-to-end patient experience tool that handles around 2.5 million messages per month. It’s now the go-to solution for organizations wanting to boost service quality and care outcomes—whether in-person or virtual—while improving operational efficiency. 

Challenge

Building patient communication platform is complex. Our mission was to help Klara engineer an intuitive and reliable tool that supports: 

• Clear, continuous conversations between patients, medical teams, and external providers 

• Centralized and simplified patient communications 

• Automated outreach for common patient interactions 

• Smooth integration with existing EHR systems 

Solution

Results 

• Powerful web and mobile apps, used by solo practitioners, pharma firms, large hospitals, and enterprise medical groups 

• Unique functionality that improves care before, during, and after appointments 

• A trusted, HIPAA-compliant platform now sending ~2.5 million patient messages every month 

• Easy to use, secure, and built to support modern telehealth delivery 

Ready to Innovate Your Business? 

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