Why Avenga?
BPO Specialist
BPO Specialist
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Avenga is looking for a BPO Specialist in for our American project. Our customer is an online enterprise-grade food ordering platform used by many of the US’s largest restaurant chains and millions of users. It integrates with the brands’ existing systems, opening new digital revenue streams injected effortlessly into the restaurant’s operations.
What you bring along:
- 1+ year or more of experience in the Business Process area;
- Good at Excel (knowledge of Vlookups and Pivots);
- Solid in Zendesk;
- Skilled in Google Suite, especially sheets and docs;
- Customer service/support experience;
- Attention to details;
- Upper-Intermediate or higher level of English.
This is your mission:
- Serve as the first point of contact for customers seeking technical assistance over email;
- Determine the best solution based on the issue and details provided by customers;
- Walk the customer through the problem-solving process;
- Direct unresolved issues to the next level of support personnel;
- Follow-up and update customer status and information;
- Pass on any feedback or suggestions by customers to the appropriate internal team;
- Identify and suggest possible improvements in procedures.
Your benefits:
- Everyone at Avenga is subject to professional growth via our mentorship program;
- The company provides extended training and certification opportunities;
- We foster professional freedom by offering free-of-charge English and Spanish courses from A1 to C2;
- Avenga cares for its employees, you will be fully supported by our HR Partners;
- We offer an attractive Referral bonus program;
- At our team, everyone carefully tracks their own work-life balance, for this reason, we provide 21 days per year of unpaid time offs.
Yaryna Yanchynska
Recruiter
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Reason 1
More than just a place to work
Avenga is a perfect environment for anyone eager to build a successful meaningful career, as we work with both global and local projects.
Reason 2
Continuous care for people
Our employees are the company’s biggest asset. The reason we excel at projects is because we take proper care of our professionals who stand behind the solutions we deliver.
Reason 3
Global unity
We are an international team of like-minded digital transformation proponents from Ukraine, Germany, Poland, the US and Malaysia.
Reason 4
Sustainable growth
We care for the planet and we care for people. This is why we aspire for sustainable excellence when it comes to setting up processes at Avenga and how we choose the projects we work on.
Reason 5
Mature experts you will cherish working with
Avenga is a self-development organism where seniors grow by mentoring juniors and vice versa.
Reason 6
Constant professional development
We believe there is always room for improvement. We will foster your growth by guiding and supporting you along your chosen path.
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