Telco IT solutions and enablement

Business Support System (BSS) in Telecommunications

At Avenga, we help telecom operators handle subscriber data, personalize services, automate billing, and ensure accurate revenue tracking with tailored BSS solutions. From service management to data-driven solutions and cloud architecture, we empower you to stay competitive and agile in your market.

Business Support System (BSS) in Telecommunications

Avenga Overcomes BSS Platform Challenges

Telecom companies often struggle with outdated or fragmented BSS platforms, which are obstacles to delivering seamless services and managing customer expectations. We uplevel your BSS and OSS systems, ensuring operational and business efficiency.

BSS Modernization

We upgrade legacy systems into a scalable, agile solution that supports dynamic pricing, BSS for 5G monetization, and rapid service launches. This includes an operational support system, and IoT integrations to create a boundless ecosystem.

Billing, Charging and Revenue Management

Our telecom billing solutions ensure billing accuracy, revenue assurance, and dispute resolution. By using AI-powered analytics, we help telecoms manage and optimize revenue streams effectively.

Customer Experience

Avenga’s experts create clear data systems withnreal-time analytics that drive actionable insights. You can easily leverage them to provide personalized experiences and increase customer satisfaction instantly.

Intelligent Automation

Avenga deploys intelligent automation to streamline manual workflows, reduce errors, and speed up order management. Our automation ensures your BSS supports end-to-end processes seamlessly across your networks.

Scalability and Performance Optimization

Our expertise in creating cloud-native architecture lets telecoms manage growing workloads while enhancing operational performance. We help telecom companies move BSS to a modular infrastructure that adapts to evolving business needs.

Security and Privacy Compliance

We tailor your system to meet international security standards and regulatory requirements. Our robust solution protects data privacy and minimizes risks, ensuring that your operations and business remain secure and compliant.

Transform your BSS into a future-ready system with Avenga’s experts!

Client’s quote

BSS Revamped – Examples of Completed Projects

Solutions and Services Tailored to Your Business

Boost your effectiveness with the BSS ecosystem fitting your unique needs. Avenga will assist you through every stage of your transformation process to achieve your goals. Here’s what we offer:

Cloud Migration Services

An upgrade from on-premise to a cloud-native, API-driven architecture. You’ll reduce maintenance costs, support undisrupted service provisioning, and scale easily as you grow.

Billing and Revenue Management

AI-driven analytics implementation, monetization, and revenue leakage prevention. We’ll automate your billing, implement dynamic pricing models, and optimize monetization strategies.

Intelligent Automation

IA deployment in critical BSS areas. Avenga ensures functions like service activation, order management, and customer lifecycle workflows work smoothly and reduce manual labor.

AI-Powered Analytics

AI-driven analytics, and predictive modeling implementation. Our data experts will customize your solutions and enable you to create personalized offers and solve retention issues.

Omnichannel Integration

BSS, CRM, self-service portals, and digital customer touchpoints integration. Avenga removes friction in a customer journey and ensures a consistent customer experience across all your channels.

Security and Compliance Services

Infrastructure protection enablement and regulatory compliance. We provide your BSS with robust security measures and safeguard critical business operations across the globe.

Need customized BSS?

Contact us today to transform your operations easily!

Client’s quote

BSS Innovations and Monetization Expertise For Telecom Service Provisioning

We are experts at designing BSS applications that allow telecom operators to monetize. To ensure the BSS transformation is complete, we leverage:

Why Telecom Leaders Choose Avenga for BSS

The telecom sector holds no secrets for us as we’ve been working with operators for more than 20 years.
With 57 offices across the globe, we’re always ready to support your technology and business needs.
We established partnerships with tech industry

leaders to ensure telecom networks operate

efficiently.
Our agile approach to project development allows our clients to quickly adapt to the ever-changing telecommunication industry.
We’ve worked with top names like Vodafone,

Sunrise, and other leaders to support their digital

transformation.
From service bundles to customer support, we guide telecom companies to stand out in the market.

Your business results matter 

Achieve them with minimized risk through our bespoke innovation capabilities. Fill in the form below.

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FAQ

The term BSS refers to a Business Support System. BSS is the backbone of telecom business operations, billing management, customer relationships, order processing, and revenue assurance. A well-structured BSS enables telcos to streamline processes, improve customer experiences, and support new business models. At Avenga, we have been creating effective BSS solutions for more than 20 years.
We upgrade legacy platforms by implementing cloud-native, API-driven solutions that enhance flexibility, reduce maintenance costs, and integrate seamlessly with modern digital services. Our expertise ensures a smooth transition with minimal disruption to ongoing operations.
We do not offer our own or new BSS platforms. We specialize in optimizing and modernizing existing solutions. Our focus is on integrating advanced capabilities, automating processes, and ensuring compliance, helping telcos get the most out of their investments.
Yes, we design modern telecom infrastructure. We prepare BSS stack and cloud-based OSS integration to meet the unique challenges the telecom industry faces. Our expertise ensures that telecom providers can quickly deploy new services in the era of 5G, IoT, and big data.
Our solutions simplify telecom billing, automate order management, and enhance customer relationship management. This integrated approach helps telecom operators manage and optimize their businesses, driving revenue growth and improved customer experience.
OSS (Operations Support System) focuses on managing telecom networks and ensuring service assurance. The role of BSS, on the other hand, is to handle billing, CRM, and revenue optimization. Together, OSS and BSS work better to streamline telecom operations and deliver superior services.
The evolution of BSS and OSS—through cloud-native BSS and cloud-based OSS—reduces maintenance costs and enables rapid scaling. Our modern BSS and OSS solutions empower telecom companies to innovate, transform, and outrun competitors.
BSS plays a crucial role by automating billing, order management, and customer relationship management. By leveraging robust BSS architecture and advanced BSS software, telecom providers can efficiently manage telecom networks and drive revenue growth.