Consistent User Experience Across Platforms for LLB

Introduction

With a history spanning more than 150 years, Liechtensteinische Landesbank (LLB) has cultivated a deep-seated relationship with the Sovereign Principality of Liechtenstein, its residents, and its businesses. Balancing this heritage with forward-thinking solutions, LLB provides reliable services in both traditional and digital banking environments.

Challenge

The financial industry and the online world are, however, constantly changing and are continuously influencing the expectations of customers. For this reason, the LLB has fundamentally redesigned all its digital services in recent years. Our team in Berlin and Cologne has supported the LLB Group to a considerable extent in this challenge, for example, in the seamless integration of online banking and web portals.

Solution

Process

Requirements Gathering

We worked with LLB stakeholders to grasp their brand identity, target audience, and business objectives.

The outcome of this stage was a clear definition of the project scope, user needs, and the desired attributes of the unified digital experience.

Development and Development

Based on the insights gathered in the discovery phase, our design team developed a new visual language and a central pattern library.

This covered consistent design elements, components, and interaction patterns to be used across all digital touchpoints.

Deployment and Deployment

The final stage involved the deployment of the newly developed digital platforms.

This included rigorous testing across various devices and operating systems to guarantee a smooth and consistent user experience.

Results

The result of partnering with Avenga led to LLB bank getting a sustainable digital strategy delivered by a new visual language the client can use to provide services to a broader audience.