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A1’s digital future: accelerated with one partner

Avenga can give A1 the scale, telco-specific expertise, and operational insight to bring every customer journey online. Our 6,000 experts and 1,000+ telco engineers are ready to help you deliver self-service parity, faster rollouts, and secure digital experiences across every touchpoint.

A1’s digital future: accelerated with one partner

Avenga and A1: one vision for digital excellence

Aligned
culture

A1 needs a partner that understands how its organization works and can deliver change without disruption. Who better to accomplish this than a company deeply familiar with your processes, bringing a proven blueprint tailored to A1’s environment?

Aligned <br>culture</br>

Proven telco
expertise

A1’s digitalization requires more than generic IT skills – it demands deep expertise in BSCS, compliance, and subscriber journeys. With 1,000+ telco engineers and decades of experience in this field, we’ve solved these exact challenges across A1 markets.

Proven telco<br> expertise</br>

End-to-end
partnership

When multiple vendors split ownership, transformation slows. Avenga can cover the entire scope end-to-end and be your single accountable partner for strategy, design, delivery, and support.

End-to-end <br>partnership</br>

Next-level CX
enablement

You aim for full self-service parity with in-store support. Avenga can help digitize cleints’ journeys – from SIM swaps and eSIM provisioning to plan changes and troubleshooting – and help you reduce care center volumes by 15–20%.

Next-level CX<br> enablement</br>

Avenga is

6000+

Trusted transformation experts. From BSCS modernization to AI-powered self-service, we bring the depth A1’s digitalization requires.

44

Centers across Europe, the Americas, and Asia give Avenga the scale to support A1’s operations wherever needed.

30+

Years of telco transformation experience. We bring the digital expertise A1 needs to create seamless digital journeys.

End-to-end digitalization for your telco operations

  • BSS modernization and development

    A1 needs billing systems that evolve faster without relying on external roadmaps. With 50+ dedicated BSCS professionals, Avenga ensures continuous stability through kernel-safe extensions and smooth migrations – keeping the core resilient while enabling faster product rollouts and integrations.

    user circle big - Avenga

  • Unified digital customer experience

    A1’s customers want effortless digital experiences that are fast, accessible, and consistent across web and app. Avenga's experts can help you deliver them with WCAG-compliant, mobile-first, and task-oriented redesigns that make every customer journey clear and seamless.

    monitor big - Avenga

  • Quality and automation

    We deliver automation-first QA for telco platforms, reducing defects, speeding up releases, and ensuring stability post-go-live. We design reusable test suites, integrate CI/CD pipelines, and validate continuously across all sprints.

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  • Support and operations

    Avenga provides 24×7 multilingual support across BSCS (BSS) and digital channels such as MyAccount and mobile apps. We deliver full L1–L3 coverage, proactive monitoring, and SLA-bound resolution, handling deployments, updates, and operations.

    modules big - Avenga

We can help you with

UX - Avenga Website Revamp - Avenga Self care feature explansion - Avenga Chatbots to AI - Avenga

A1 is advancing toward faster, clearer, and more inclusive digital touchpoints. Avenga’s UI/UX experts can redesign navigation, structure, and responsiveness to meet WCAG 2.2 standards and help you deliver a unified, task-first experience.

Your business results matter 

Achieve them with minimized risk through our bespoke innovation capabilities. Fill in the form below.

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Insights

FAQ

Avenga combines 6,000+ experts and 1,000+ telco engineers with first-hand experience in A1 environments. We deliver faster rollouts, automated testing, and customer journeys that achieve full self-service parity, reducing reliance on stores and call centers.
Yes. We provide kernel-safe BSCS extensions, migrations, and 24/7 operations, all within Ericsson’s supported interfaces. With 20+ BSCS projects and 50+ dedicated BSCS professionals, we ensure A1’s billing evolves faster, stays compliant, and remains upgrade-safe.
We redesign portals and apps to be WCAG-compliant, mobile-first, and task-oriented. From SIM swaps to eSIM provisioning and plan changes, our work ensures customers can manage everything online with speed, clarity, and consistency.
We embed BSCS-specific QA and automation into CI/CD pipelines. This approach shortens release cycles by up to 60% and reduces production defects by 95%, giving A1 the confidence to innovate quickly without compromising stability.