Top retail IT outsourcing service companies to work with in 2026

Retail has entered a new rhythm. Customers now see next-day delivery as slow. They expect to shop seamlessly between apps and businesses and have items delivered or picked up at curbside. As a result, technology has evolved from being a support function to becoming the foundation of the retail industry. AI-driven forecasting, automated fulfilment, and advanced supply chain organization offer many ways for retailers to differentiate themselves in the marketplace. Still, few companies have the resources to fully develop all these functions independently.

Finding the right outsourcing partner has become even more crucial because leading providers offer retailers unique opportunities to move quickly, mitigate risks, and maintain a focus on delivering excellent customer service as their operations become increasingly complex.

As we enter 2026, outsourcing of IT functions in retail is no longer about lowering costs; it is about maintaining one’s relevance in an industry that never slows down.

Retail industry key takeaways

• As of 2026, a wide variety of retailers intend to use outsourced vendors to provide increased speed, flexibility, and accessibility to niche or highly specialized professional services as they continue to pursue growth, rather than solely focusing on cost savings.
• Many retailers already reap the varied benefits of outsourcing, including, but not limited to, AI, real-time inventory management, omnichannel fulfillment capabilities, and enhanced customer data privacy.
• An efficient and trustworthy retail outsourcing company provides the critical infrastructure necessary for streamlined operational processes, allowing organizations to create fully personalized, omnichannel shopping experiences.
• Retailers will achieve their best results when their outsourcing partners have an in-depth understanding of their customers, business model, and long-term strategies.

Analysis of the current state of the retail outsourcing market

As the retail industry continues to grow and evolve rapidly, so too does the market for retail outsourcing. The global retail market is projected to grow from approximately USD 27.26 trillion in 2025 to around USD 36.91 trillion by 2030 at a compound annual growth rate of 6.25%.

Consequently, a large number of retail organizations have had to adapt very quickly and effectively to market fluctuation. Many are now seeking a way to establish a stable and consistent business model while still responding to the numerous disruptions (such as supply chain disruptions, inflation, and shifts in consumer behavior) inherent in the retail industry. Retail businesses can no longer operate independently.

Retailers are gradually realizing that retail outsourcing partnerships offer an opportunity to implement effective retail strategies more efficiently. In contrast, in the past, they were primarily concerned with saving money by outsourcing their retail operations. Through retail outsourcing, retailers can benefit from several improved features, including omnichannel fulfillment, real-time and dynamic supply chains, and inventory visibility. They can also utilize AI technology to tailor product offers to customers’ needs, reduce internal operations, and acquire specialized technical expertise to optimize business operations. Additionally, retailers can benefit from their expert retail outsourcing partners’ ability to maintain regulatory compliance in the face of increasing government regulations and the exponential growth of consumer data collected.

Top retail IT outsourcing companies

If you cut through the noise, here is the list of service providers to trust your retail operations and software development in 2026:

Avenga

For over 30 years, we’ve specialized in helping Retailers keep their day-to-day business running smoothly as they modernize through Avenga’s end-to-end development services. With over 410 retail clients and 6,000 experts specializing in areas such as software development, AI/ML, IoT, and automation, Avenga can assist retailers through every stage of growth.

We deliver

• in-store digital empowerment,
• AI-powered personal assistant support,
• Retail IoT asset management,
• Employee productivity platforms and
• Franchise application development.

By combining data analytics, omnichannel engagement tools, and retail media solutions, we enable brands to create seamless customer experiences while increasing operational efficiency across all stores, supply chains, and digital channels.

Seal Global

Seal Global is a strategic partner for retailers seeking to expand their business through the adoption of innovative technologies, rather than outsourcing. The company creates turnkey global capability centers, which serve as valid extensions of retailers’ in-house teams, providing retailers with comprehensive retail solutions across digital commerce, marketing, customer support, and operational activities. The company’s AI-powered delivery model utilizes agentic automations with human oversight, resulting in reduced repetitive tasks, lower overall operational costs, and the ability to maintain a high level of quality and strategic control.

Through certified Shopify expertise, advanced GEO and AEO frameworks, and integrated cloud services, Seal Global provides retailers with a roadmap for success as they navigate the rapidly evolving digital commerce environment.

Pattern

Pattern is an outsourcing provider that takes complete control over the day-to-day fulfillment and management of all aspects of product distribution, including inventory forecasting and order fulfillment management. Through this partnership, brands can maintain their focus on core business and increase sales by fostering greater customer loyalty.

Pattern’s business model is unique, directly tying success to sales performance through the use of advanced prediction technology and extensive customer data analysis. In addition, Pattern has developed significant capabilities in managing digital marketplaces, which will enable it to assist many brands in their pursuit of digital transformation without the need to hire additional employees.

Rithum

Rithum is a SaaS and commerce network company formed through the merger of ChannelAdvisor, CommerceHub, and DSCO, which retailers and industry leaders have historically used to manage large, multi-channel commerce operations.

Retailers can utilize Rithum to streamline their product listings, inventory syncs, order management, drop shipping, and retail media across hundreds of marketplaces. Processing over $50 billion in GMV and connecting over 40k companies, Rithum also serves as a central hub for organizations having complex omnichannel configurations. Rather than replacing an outsourcing team, it typically complements existing teams by providing cutting-edge technology and innovative solutions for operational coordination at scale.

PixelCrayons

PixelCrayons’ white-label e-commerce development solutions provide services to numerous retail organizations. Its delivery pods are typically custom-built to complement each client’s existing company brand guidelines and service level agreements, allowing retail leaders to extend their e-commerce solution offerings without adding new personnel to their internal teams.

In addition, PixelCrayons collaborates with various e-commerce platform providers, including Shopify, Magento, WooCommerce, and local build partners, to provide retailers with practical e-commerce platform solutions for online retailers of all sizes. It frequently fills the execution aspects of the e-commerce value chain, allowing the internal team to focus on strategy and analyzing customer relationships and behavior within their retail channel ecosystem.

PartnerHero

PartnerHero is a company that focuses on customer behavior. They outsource to mission-driven e-commerce companies that value their communities and have a deep commitment to their core values. PartnerHero has operations in North America, South America, and Asia (Philippines) and provides outsourced services for retail through agents with deep experience in helping e-commerce companies understand the buying behaviors of their customers. PartnerHero can also streamline the back-office processes of e-commerce companies by providing direct integrations with e-commerce platforms such as Zendesk, Kustomer, and Gorgias, eliminating the need for additional investments in software solutions. PartnerHero does not develop retail software; however, it can assist e-commerce companies with the customer service aspects for retail operations.

Telus International

Telus International is an outsourcing solution provider specifically tailored to support large retail and local marketplace operations. The company’s model integrates traditional contact center solutions with advanced technologies, including artificial intelligence, chatbots, and advanced analytics. The company’s core strengths include leveraging the scale of its operations across multiple languages and having established processes to support compliance with regulatory frameworks such as HIPAA, GDPR, and PCI. Telus International works well with mature retail companies that utilize legacy systems or enterprise-level CRM systems, as these types of companies require structured governance, standardized processes, and consistent service delivery.

Hugo Inc

Hugo Inc. is a company that provides next-generation CX and back office support to many retail brands operating through both DTC and marketplace channels. It is U.S.-based, but has established leadership and delivery hubs across the Caribbean as well as Latin America (LATAM). The company has developed a balanced care model that prioritizes reducing operational costs while maintaining complete operational control. Hugo Inc. is a well-known provider of CX and logistics support for retail brands seeking to enhance order management, fulfillment coordination, and complex omnichannel strategies. Integrating their services with platforms like Shopify, Amazon, and NetSuite provides a robust foundation for managing retail demand across the numerous platforms available today.

Peak Support

Peak Support functions as a “boutique partner” for fast-growing e-commerce brands seeking a close working relationship and clear operational support. With facilities in the Philippines and the United States, Peak Support provides merchants with a comprehensive round-the-clock customer service experience, enabling companies to grow their businesses while maintaining control over their customers’ experiences. According to Peak Support, a strong team culture and effective employee retention in the customer service setting enable brands to keep their presence in the retail marketplace, which is crucial to a brand’s success in the sector. Retail brands and DTC companies that require custom support models, rather than large, one-size-fits-all solutions, often find that Beauty Support best suits their needs due to its flexibility, which allows for month-to-month contracts.

Influx

Influx offers on-demand customer support to quickly growing e-commerce and DTC brands in the USA that seek flexibility without the need for a large internal team. Influx is a fully managed service, with a month-to-month agreement. One of their main benefits is the ease of integrating your Influx customer service team with Shopify, Zendesk, Gorgias, and other software. It provides brands with a degree of flexibility by allowing you to quickly add and subtract associates from your Influx customer support team (in many cases, within days), which is especially important for brands experiencing significant volume changes due to seasonal spikes or rapid growth.

Cutting-edge retail companies to watch for in 2026

Retail is always moving forward, so too must retail technology. As peak periods create additional strain on the teams responsible for delivering services, while driving growth in the retail sector, those brands that best leverage specialized knowledge will be the ones that outperform others. When you outsource with intent rather than out of necessity, it allows for partnerships that provide direction on how best to achieve success – moving quickly, adapting intelligently, and maintaining competitiveness through increased demand placed upon your business by customers and retailers. As we approach 2026, we are witnessing an increase in the prevalence of outsourcing as a strategy in contemporary retail to maintain a competitive edge.

Want to learn more about outsourcing in retail and how to leverage outsourcing to stay competitive correctly? Contact Avenga, your trusted technology partner.