Insights

Sophisticated Pharma Patient Engagement Platform 

Klara teamed up with Avenga to develop a secure, user-friendly pharma patient engagement platform. Together, we built HIPAA-compliant tools for messaging, video visits, and system integration — now trusted by hospitals and clinics to connect with patients and manage care remotely.

April 29, 2025 2 min read

  • Client Klara
  • Industry Pharma
  • Service Software development
  • Technologies Automation

Introduction 

What is Klara? Klara is one of the leading digital health companies in the U.S. It offers a modern, HIPAA-compliant pharma patient engagement platform that allows healthcare organizations to centralize and manage patient communication, provide ‘contactless’ care, coordinate as a team, and automate repetitive front-desk tasks. 

  • 100%

    HIPPA-compliant patient communication platform with secure web and mobile apps for messaging, video visits, and remote care.

  • 50%

    Smoother integration with major EHR systems to centralize patient data and streamline workflows.

As a technical partner, Avenga has supported Klara across all stages of platform development and helped introduce agile project management practices to speed up both planning and execution. 

Alongside Klara’s in-house team, our experts have built (and continue to evolve) something more than just a virtual extension of medical offices. 

Through consistent effort and a structured development approach, we’ve created an end-to-end patient experience tool that handles around 2.5 million messages per month. It’s now the go-to solution for organizations wanting to boost service quality and care outcomes—whether in-person or virtual—while improving operational efficiency. 

Challenge

Building patient communication platform is complex. Our mission was to help Klara engineer an intuitive and reliable tool that supports: 

  • Clear, continuous conversations between patients, medical teams, and external providers 
  • Centralized and simplified patient communications 
  • Automated outreach for common patient interactions 
  • Smooth integration with existing EHR systems 

Solution

Designed from scratch, the platform’s interface is easy to navigate but feature-rich—helping healthcare professionals deliver high-quality virtual care from the start, without needing a long onboarding period.
Patients can use the platform without passwords, logins, or downloads—offering a quick, convenient way to get care.
We integrated the platform with popular EHR and PM systems to simplify documentation workflows and let healthcare teams manage patient info in one place, fully synchronized.
We guided Klara’s team in adopting SAFe (Scaled Agile Framework), which improved project coordination, clarified goals across departments, and helped teams deliver faster and more efficiently.

Results 

  • Powerful web and mobile apps, used by solo practitioners, pharma firms, large hospitals, and enterprise medical groups 
  • Unique functionality that improves care before, during, and after appointments 
  • A trusted, HIPAA-compliant platform now sending ~2.5 million patient messages every month 
  • Easy to use, secure, and built to support modern telehealth delivery 
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