a360inc: Delivering platforms

a360inc:
Delivering
platforms

Client

a360inc

Industries

Fintech

Services

Software development

Technologies

Java, .NET

Introduction

LOGS Network is a company dealing with legal cases and operating in Fintech. They provide attorneys and lawyers tools to deal with various litigations, including bankruptcy, fraud, etc. In addition, the client specializes in the legislation of every state. Eight years ago, a360inc was presented, an intermediary between LOGS Network and Avenga.

In a nutshell, a360inc is a leading technology and outsourcing solution to the industry’s top law firms, title agencies, mortgage companies, and investors. The platform’s mission is to radically change how businesses in process-laden industries manage their operations to reduce risk and optimize financial performance. Compliance-focused solutions span lender and legal technology, claims handling, title data, and notary services, including RON.

“Although they have full-suite capabilities across the development ecosystem and a solid background in .NET and Salesforce, CoreValue Services’ affinity for collaboration and innovation is their greatest strength. Most vendors need detailed instructions to build a satisfactory product, but CoreValue Services only require a problem statement to develop a viable solution.”

Scott Brinkley, CEO

Challenge

a360inc partnered with Avenga to design a platform for legal case management in the residential mortgage industry. The system’s goal was to challenge the existing market leaders and become a new industry standard. In such a case, Avenga was taken to support the client’s existing solutions and develop new ones.

a360inc already owned four legacy case management systems with significant customer databases, but the systems had different deployment models, incompatible data schemas, and outdated user experiences. The client needed to create a new modern solution with reimagined case management experience and eventually migrate all their customers to the new system.

Due to the industry specifics, the solution was to be hosted within their own data center, but they intended to move it to the cloud as soon as their customers were ready.

Solution

Java

The Avenga team started with discovery workshops with subject matter experts in the existing case management systems to analyze functionality provided by the legacy systems. Based on the analysis results, we developed a set of requirements that cover the needs of the existing system’s stakeholders alongside new requirements realizing their vision for the unified system.

SaaS architecture with PHP

As the next step, we designed alternative architecture candidates based on primary system use cases and quality attribute requirements. After a trade-off analysis and POC experiments, we opted for a hybrid cloud-agnostic SaaS architecture that can be deployed either in an on-premise environment or in the cloud. The solution would utilize a combination of custom-developed and off-the-shelf microservices running on Kubernetes to decouple the system from the underlying infrastructure. IT, DEV, and QA environments were planned to be in the cloud to reduce the burden on their data center.

.NET

The team designed a domain model for core entities and mapped it to legacy systems’ data models. A migration plan was established to ensure the successful migration of all customers by maintaining migration scripts hand-in-hand with the evolution of the domain model.

API Gateway

Tackling the challenge with communication between KeyApp and personalized systems, Avenga turned API Gateway into the access point. In short, it means our team monitored all the user requests and authorization for them to be secure. As an outcome, Avenga designed an API Gateway guideline to make all the framework's operations understandable for Kyriba’s team, who will further manage the system.

UI/UX

Dealing with outdated UI/UX client product design, Avenga investigated the problem and determined the UI/UX concerns emerging from the lack of the proper design system and guidelines. After identifying the issue, we conducted a general product heuristic evaluation, created new design concepts, and developed new UX strategies along with roadmaps. As a result, Kyriba received a more unified design system making product development much easier.

Performance Testing

Kyriba works with multiple transactions and financial processes. For the system to be effective, everything must be processed fast. To ensure that Avenga engaged in real-time checking of the system’s performance evaluation. We automated performance testing to determine how fast Kyriba’s main framework processes transactions and data. If any bugs or inconsistencies are revealed, the system notifies Avenga’s testing team,

Portal Documentation

Along with the KeyApp, Kyriba has a product for developers. The product's key aspect is teaching new clients and their development teams how to build an app with Kyriba’s functionality from scratch. Avenga was tasked with making the product more up-to-date. It entailed designing a new product documentation package each time Kyriba presented new features. We created guides with tutorials, images, and links to help Kyriba’s clients with the app development process.

New Sales Model

When looking for a new sales model, Avenga was tasked with modernizing the entire backend. As a result, a new model of services was introduced, with up-to-date logic and easier purchase of services.

Results

Avenga’s partnership with a360inc resulted in industry-level architecture documentation for a new extended case management system, including architectural views, technology trade-offs, POC results, etc. In addition, the client received two Customer Management System (CMS) platforms and one billing solution. Finally, the team also prepared a detailed multi-year implementation plan covering key activities, milestones, roles, and costs of iterative solution implementation and phased customer migration. Putting all together, the presented solutions help lawyers process their cases with ease.

Frequently Asked Questions

a360inc is a leading technology and outsourcing solution to the industry's top law firms, title agencies, mortgage companies, and investors. The platform helps businesses in process-laden industries manage their operations to reduce risk and optimize financial performance.

a360inc partnered with Avenga to design a platform for legal case management in the residential mortgage industry. Essentially, it was all about setting a new standard and helping the client to become an industry leader.

The systems at the heart of a360inc had different deployment models, incompatible data schemas, and outdated user experiences. There was a need to create a new modern solution with reimagined case management experience and eventually migrate all their customers to the new system.

Avenga delivered industry-level architecture documentation for a new extended case management system, including architectural views, technology trade-offs, and POC results. The results allowed the client to help customers processes their cases with ease.

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