Automation of Internal Budget Processes for a Leading Biopharma Enterprise

Introduction 

Our client is a leading biopharma enterprise with massive capabilities in medical research and healthtech. Based in the United States, the company has a global presence with about 28,000 employees in 110 countries. The critical objective of our client’s pursues to accelerate customer success by leading product development processes, integrating clinical development solutions, and adopting commercial capabilities.

To improve its service delivery, the company looked for a development partner that could introduce a certain degree of automation. When the client contacted Avenga, they were looking for better quality, as they were unsatisfied with the previous tech partner services. As a result, the collaboration offered fruitful outcomes for both parties involved.

Challenge 

The client forms budgets for hundreds of its projects. However, before Avenga came on board, the client did all the budget-forming manually. In such a case, it resulted in various bottlenecks and a high chance of human error, which translates into financial damages. In short, they faced the challenge of a time-consuming manual budget-forming process plagued with mistakes.

Keeping the challenge in mind, Avenga devised a plan to automate the client’s budget-forming process with the help of Salesforce. Avenga sought to reach three core goals, automate internal budget adjustment processes, involve new users in the CRM system, and improve customer satisfaction.

Solution 

Process 

Discover

The process began with a close look at the client’s budgeting routines to pinpoint performance gaps. Delays and inaccuracies were mapped, revealing key manual touchpoints ripe for automation.

This assessment clarified the areas where improvements would have the most impact. It provided the foundation for the next steps in streamlining the workflow.

Define

A clear roadmap for integrating Salesforce with NetSuite was developed, matching business goals to technical needs. We established milestones to track progress and define roles for each system component.

This phase ensured alignment between technology and business requirements. It also set the stage for seamless collaboration between all involved teams.

Develop

Custom forms, automated workflows, and real-time dashboards were created to match the client’s internal processes. Lightning Web Components and Apex were leveraged to ensure flexibility and data security.

These innovations were tailored to optimize the workflow while maintaining top-notch performance. The result was a system capable of handling complex requirements efficiently.

Deliver

The solution was rolled out with training and continuous adjustments based on user feedback. This approach allowed teams to adapt quickly, ensuring the system’s effectiveness from day one.

Iterative refinements kept the implementation on track while fostering user confidence. The solution now runs smoothly, delivering reliable results without disruption.

Results 

The solution presented by Avenga offered some significant results. First and foremost, our client received a fine-tuned automated budget-forming system with a minimal chance of human error and no financial damages involved. Second, the client was introduced to the Salesforce CRM for better data management and reporting. Third, there was a definite element of boosted client satisfaction. Finally, they liked the solution and asked Avenga to develop three more system versions. As a result, Avenga will stay with the client and support the ongoing and future solutions.

Reimagine your budgeting process with us.

Let’s talk

As a result of the collaboration, the client received a fine-tuned automated budget-forming system with a minimal chance of human error involved. Besides, they were introduced to the Salesforce platform, presenting the client with the system’s further capabilities. Finally, the client liked the solution and asked Avenga to develop three more system versions.