PSC Site Tech Analyst

We are looking for

PSC Site Tech Analyst

LP/PSTE/POZ/07

Poznań

  • Responsibilities

    • Provide first level support in a windows environment.
    • Support software and applications for the production/manufacturing line.
    • Support end users by troubleshooting their IT issues.
    • Pick up new technologies (applications and software) needed for production environment (research new technologies).
    • First point of contact for customers/employees seeking technical assistance over the phone or email.
    • Contribute technically with expertise in analyzing, implementing and documenting processes for installing, updating and managing production applications/software.
    • Implement knowledge on different phases of systems analysis, while considering the business implications of the application and relevant changes.
    • Log tickets in Remedy and ServiceNow as needed.
    • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
    • Determine the best solution based on the issue and details provided by the manufacturing staff.
    • Walk through the problem-solving process with the end user and customers.
    • Direct unresolved issues to the next level of support personnel.
    • Provide accurate information on IT products or services.
    • Record events and problems and their resolution in logs.
    • Follow-up and update customer status and information.
    • Pass on any feedback or suggestions by customers to the appropriate internal team.
    • Identify and suggest possible improvements on procedures.
  • Skills & Qualifications

    • Identify and suggest possible improvements on procedures.
  • Your benefits

    • Ongoing development of professional qualifications
    • Stable employment and professional work environment
    • Diversified range of implemented projects
    • Genuine influence on career management
    • Team that respects your opinion
    • Private healthcare and sport packages
    • Team-building activities and sports events