Application Support with French & Italian

We are looking for

Application Support with French & Italian

AO/ASFI/REMOTE/06

Remote

  • Perform application root cause analysis and problem investigation. Propose changes and improvement activities that make the application more efficient and/or reduce operation or maintenance cost. Document knowledge in order to improve efficiency.

    To make it easy for any dealer or workshop to get support, DBS is the single point of contact for all IT service related requests. The eight DBS helpdesks in Curitiba, Gent, Gothenburg, Beijing, Greensboro and Wroclaw, have a high local know-how and have locally adapted opening hours and cover the major international languages.

  • Responsibilities

    • Receiving (Answering phone calls from end users) and registering Service Requests (SR)
    • Trouble shooting and resolution of SR’s thanks to knowledge of Company business applications used in dealer and workshop, personal skills, knowledge base, vendor literature and communication with team members
    • Transfer/Escalation of SR’s to other Support Groups (SG)
    • Keeping track of and follow up of SR’s transferred to other SG Informing users as to the progress of SR’s
    • Responsibility for the Team SR’s
    • Other duties as assigned by management.
  • Skills & Qualifications

    • Fluent French and Italian and communicative English
    • Microsoft environment knowledge
    • Understanding of networking principals
    • Analytical ability to troubleshoot complex incidents
    • General IT knowledge as a base to quick learn and support large number of business applications
  • Your benefits

    • Ongoing development of professional qualifications
    • Stable employment and professional work environment
    • Diversified range of implemented projects
    • Genuine influence on career management
    • Team that respects your opinion
    • Private healthcare and sport packages
    • Team-building activities and sports events
  • Nice to have

    • Active Directory (PC Environment) knowledge would be a plus