Technical Support Specialist

We are looking for

Technical Support Specialist

Remote

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  • Vacancy level: Middle

    Domain: Digital Advertisement

    Customer:  The US

     

  • Project description: We are looking for a skilled Technical Support Specialist to contribute to the cloud-based enterprise-level platform, the top product in the USA in the digital advertisement. The product itself is a cutting-edge, complex solution that provides a user-friendly system to access the right online audience, easy-to-use tools for data measurement and analytics, and supplies millions of customers around the globe with affordable streaming services.

    As a Technical Support Specialist, you’ll be providing support using support tickets. You will develop a deep technical knowledge of technologies that deliver amazing digital experiences for our customers

  • What you bring along:

    • 2+ years of experience working in the technical support service position
    • Knowledge of SQL is required
    • Strong technical, troubleshooting, and analytical skills
    • HTML, GitHub, SQL, Basic UNIX command line knowledge
    • Proven ability to function in a self-directed environment
    • Strong verbal and written communication skills
    • Knowledge of English at Upper-Intermediate or higher level
  • This is your mission:

    • Identify and resolve client software-related issues via tickets
    • Provide technical support following established policies and procedures
    • Maintain records of daily data communication transactions, issues and actions taken
  • Nice to have:

    • Advanced Level of English
  • Your benefits:

    • Training budget;
    • KKM – monthly ticket (80% covered by us);
    • MultiKafeteria (Benefit System);
    • Life Insurance (Generali);
    • Private healthcare (LuxMed);
    • Attractive Referral Program.

Get to know us better

At Avenga we develop strategy, design, technological solutions and software products. We are experts in sophisticated technology solutions for the pharmaceutical, finance, insurance, real estate, and automotive industries.

3500+

professionals

21

offices around the world

20+

years of experience

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