Service Delivery Manager

We are looking for

Service Delivery Manager

MST/SDM/Warszawa/08
Warsaw/ hybrydowo

Avenga is a global IT and digital transformation champion, with over 20 years of experience in entrepreneurship, leadership, project delivery, customer experience, technology and staffing services. We have a passion for the digital world. Enthusiasm for technology. And a really great team. We are more than 2500 professionals with offices in Europe, the USA and Asia.

  • Responsibilities

    • Provision, transformation and optimization of lead services
    • Designing / developing an IT operating model (based on ITIL) in the area of ​​IT Business
    • Set up an operational initiative as a service / project
    • Encourage and facilitate the continual improvement of your delivery team
    • Leading teams through the implementation of changes and new processes
    • Ensuring desired service outcomes in accordance with the agreed schedule, cost and quality within an appropriate management framework
    • Planning, progress monitoring, KPI tracking
    • Problem solving, risk management
    • Stakeholder management (internal and external)
  • Skills & Qualifications

    • Working in global/ international IT or business environment
    • Designing, creating, delivery and support of services in accordance with IT Service Management Model in IT Business area
    • Maintenance/ development of the service Teams and upselling of services, expanding the service scope
    • Planning, roadmapping, monitoring progress against SLA, tracking KPIs and problem solving, risk management and Stakeholders management
    • Management of dependencies across the services/ teams and understanding the Lifecycle perspective (understanding the phases of product delivery)
    • Open mindset to work in collaborative way with internal and external Stakeholders (other Teams and services, Client from IT/Business area) and excellence communication skills
    • Analytical mindset and problem solving skills and english proficiency
    • Understanding ITIL methodology, Agile practices or others (e.g. SAFe) and knowledge of tools: Service Now, JIRA, Confluence is nice to have
  • Nice to have

    • Understanding of software engineering
  • Your benefits

    • Ongoing development of professional qualifications
    • Stable employment and professional work environment
    • Diversified range of implemented projects
    • Genuine influence on career management
    • Team that respects your opinion
    • Cafeteria system
    • Team-building activities and sports events
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    Service Delivery Manager

    Remote, Warsaw

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