IT Helpdesk

We are looking for

IT Helpdesk

KSO/ZD/05/2021/HD

Remote

  • content / it-professionals / jobs / icon / it-professionals-jobs-icon-project

    Responsibilities

    • Primary Role will be to take hypercare calls. Hypercare calls will focus on responding to customer issues related to the Data Protection control rollouts. While taking calls the expectation is you will use the knowledge base to both answer user questions about the new data controls as well as troubleshoot possible issues and escalate accordingly as necessary.
    • Also needs the ability to adapt to taking other types of troubleshooting calls using knowledge base for support. Chat support. Available for chat support if deemed necessary by the regional lead.
  • content / it-professionals / jobs / icon / it-professionals-jobs-icon-requirements

    Skills & Qualifications

    • Must be proficient in tools commonly used in service desk role such as remoting tools, AD tools, ticketing systems, MS Office applications ect
    • Must have soft skills such that they can troubleshoot and resolve user issues while providing a high level of customer satisfaction and do so in an efficient manner
    • Must have very good English skills
  • content / it-professionals / jobs / icon / it-professionals-jobs-icon-offering

    Your benefits

    • Ongoing development of professional qualifications
    • Stable employment and professional work environment
    • Diversified range of implemented projects
    • Genuine influence on career management
    • Team that respects your opinion
    • Private healthcare and sport packages
    • Team-building activities and sports events