Knowledge of business processes in the multiple areas of assignment across solutions. Participate in project phases including: testing; preparing for the support phase; roll-out; etc. Coach users in how to use the system in their jobs (build business methods for users). Help the delivery organization to report to the business about the support Key Performance Indicator (KPI). Good understanding of Integrations of associated applications’ demonstrate ability to analyze se issues generated from Integrated and associated applications. Possess good understanding of DevOps principles and mobilizes the teams to work in a DevOps setup as applicable.