IT Application Support

We are looking for

IT Application Support

SK/SUP/WRO/06

Wrocław

  • Knowledge of business processes in the multiple areas of assignment across solutions. Participate in project phases including: testing; preparing for the support phase; roll-out; etc. Coach users in how to use the system in their jobs (build business methods for users). Help the delivery organization to report to the business about the support Key Performance Indicator (KPI). Good understanding of Integrations of associated applications’ demonstrate ability to analyze se issues generated from Integrated and associated applications. Possess good understanding of DevOps principles and mobilizes the teams to work in a DevOps setup as applicable.

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    Responsibilities

    • User access management: user access support
    • Incident, problem management – troubleshooting issues client side application, server side
    • Change management: change coordination with HCL (provider), setting up environments: PROD/QA
    • Vendors support on infrastructure
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    Skills & Qualifications

    • Not-technical skills (must have):
    • good team spirit
    • stakeholder management
    • vendor management
    • proactivity
    • Applications types/scope:
    • VCE Sales and Marketing
    • Internal Volvo hosted applications (Virtual Servers, Hybrid Cloud Servers, Azure Cloud Servers, Windows Server, MS SQL Server)
    • SAAS – Software As a Service
    • PAAS – Platform As a Service
    • COTS – Commercial-off-the-shelf applications,
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    Your benefits

    • Ongoing development of professional qualifications
    • Stable employment and professional work environment
    • Diversified range of implemented projects
    • Genuine influence on career management
    • Team that respects your opinion
    • Private healthcare and sport packages
    • Team-building activities and sports events
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    Nice to have

    • SQL/TSQL
    • how to work with Volvo Applications: Baldo,
    • understand authentications based on AD/VANG groups and Single Sign On (SSO) concept
    • knows connectivity protocols like: FTP, RDP, SSH
    • understands how SSL certificates works
    • has an idea about network and firewalls
    • to be able to troubleshoot issues related to connectivity