Helpdesk Engineer

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Helpdesk Engineer


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  • Vacancy level:  Middle

    Vacancy description: We are looking for a skilled IT Helpdesk Engineer to provide support for computer hardware, operating systems, or enterprise application software.




  • We are seeking an energetic person with strong interpersonal skills and a desire to grow up with a professional team. We expect a successful candidate to demonstrate high motivation and the ability to solve complex problems and achieve set goals. 

  • What you bring along:

    • 1+ year of experience in a similar position;
    • Knowledge and experience working with Windows 10, Linux (Ubuntu), MacOS;
    • Basic understanding of network protocols and services;
    • Experience with Google Workspace, Slack, Active Directory, Office 365 services, monitoring tools (Zabbix, PRTG, Splunk), Jira, SharePoint, Zoho;
    • Pre-Intermediate level of English.
  • This is your mission:

    • Setup user workspace;
    • Install standard software on user’s computers;
    • Assemble computers;
    • Maintain issues in ticketing system with user’s computers and provided hardware;
    • Administer user accounts in accordance with ISO27001 recommendations;
    • Perform regular office IT equipment check;
    • Resolve user’s IT requests;
    • Fulfill the requirements of Information Security Management System Policies.
  • Nice to have:

    • A university degree in Computer Science or related field.
  • Your benefits:

    • Flexible remote policy;
    • Reimbursement of education and certification;
    • Medical and sports services compensation;
    • Paid out of reach, sick days and public holidays;
    • Language school on site; 
    • Accounting and legal support.

Get to know us better

At Avenga we develop strategy, design, technological solutions and software products. We are experts in sophisticated technology solutions for the pharmaceutical, finance, insurance, real estate, and automotive industries.




offices around the world


years of experience

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