Perform application root cause analysis and problem investigation. Propose changes and improvement activities that make the application more efficient and/or reduce operation or maintenance cost. Document knowledge in order to improve efficiency.
To make it easy for any dealer or workshop to get support, DBS is the single point of contact for all IT service related requests. The eight DBS helpdesks in Curitiba, Gent, Gothenburg, Beijing, Greensboro and Wroclaw, have a high local know-how and have locally adapted opening hours and cover the major international languages.