Sustainable transformation of insurance services
The insurance industry is now on its way to incorporating meaningful innovation with integrated value to obtain and retain the customer. Balanced strategy and technology are the critical enablers for insurance providers to match up with individual customers’ expectations. However, digital transformation takes too much time and effort to cope with it all alone. Insurance providers are looking for technology and business partners to align insurance services to the customers’ needs and overcome any challenges along the way to a dynamic future.
Which struggle is yours?
- Leveraging technology capabilities to win the competition for new customers?
- Personalizing insurance services for individual customers’ needs?
- Launching innovative insurance products into the market faster?
- Automating operations within your organization as well as for customer services?
- Providing cross-platform experience to customers; accessible from any device?
- Gaining detailed and real-time analytics and forecasting?
- Integrating insurance solutions with third-party services?
- Redefining your business model to position your company for future growth?
- Securing your operations from fraud and risks related to regulatory compliance?
What we do
We speak both languages, that of insurance and technology, in defining the clients’ business needs and delivering appropriate solutions. We help insurance service providers, as well as InsurTech companies, sustain digital innovations for customer engagement and business growth.
We focus on user-friendly interfaces to create an intuitive insurance process that guides customers through consultation and application procedures.
We create online solutions to track and report incidents for transparent claims and compensations, integrating customer support features with digital touchpoints throughout the journey.
We develop online platforms with individual user accounts to tailor them to personalized offers, and assist in the selection of an insurance plan.
Analytics and reporting
We apply AI and data science to nurture a data-driven culture within your organization, making data a cornerstone of any decision.
Financial risk management
We integrate insurance solutions with widely acceptable payment systems in addition to analyzing potential risks with claims and payouts.
We build neural networks that identify suspicious patterns from large data sets and detect anomalies at the very beginning of communication with a potential deceiver.
We implement comprehensive systems within your organization for automated insurance processes and document management.
We help our clients understand customer behavior, run targeted marketing campaigns to attract new customers, and upsell existing ones.
Technology capabilities for insurance
Our digital consultancy and software engineering expertise can streamline your insurance business operations and improve customer experience with fast, reliable, and secure solutions. They allow you to pamper your customer with market-ready attractive solutions, modernize your legacy systems and transform your business model.
Custom software development
We engineer custom technology solutions with complex architecture, applying proven agile practices, in order to keep up with your product roadmap and match up to the highest quality requirements.
We create lightweight graphics and coherent user guidance for your customers on mobile, web, and desktop platforms that are tested through user tests and optimized for the best user experience.
We deploy your solution, within a secure and flexible development environment, for 24/7 availability and ensure it is adaptable for adding new features or updates without a hassle.
We develop advanced BI solutions connected to data warehouses, apply machine learning techniques for data analytics and deep market insights into customer behavior, and visualize results on user-friendly dashboards making them available to all stakeholders.
We connect your solution with third-party services, payment providers, and external partners to introduce additional functionality, leverage popular social networks, and benefit from other integrations available through API.
We deliver your insurance services to every platform customer’s use and create smooth experiences across all touchpoints via responsive interfaces and user accounts.
We help you provide personalized user scenarios, targeted insurance plans, and deliver news & offers to your segmented customer base by developing a content system adaptable to your custom needs.
We migrate your legacy solution to the cloud or make some critical parts virtually available, keeping necessary features for exclusive on-premise use.
We focus on regulations and legal agreements critical in the insurance industry, and provide secure and safe operations with data and financial operations to avoid risks with regulation bodies, customers, and all stakeholders.
Avenga achieved ISO/IEC 27001:2013 certification for the information security management system (ISMS).
ISO/IEC 27001:2013 certification is a set of best practices and controls regarding cybersecurity risks. It emphasizes data confidentiality, integrity, and availability and is widely recognized as the gold standard for ISMS.
Our technology expertise and substantial industry experience accelerate providers of general, life, property, casualty and other insurance services on their path to enhanced customer experience, innovative and sustainable solutions, and strong confidence in the sustainability of their business.
Advanced BI Solution for effective decision-making
We helped a global leader in micro-insurance services develop a BI and reporting solution to make faster business decisions while monitoring business growth and sharing pertinent information with appropriate management groups and partners.
Recommender system for better user engagement
We built a solution recommending the best insurance plans and options for new customers, applying collaborative filtering and data mining to find relationships between the provider’s products and the customers’ needs.
A complex and customizable insurance system
We helped develop a HDI "Firmen Digital" system that supports brokers in their everyday business and digitalized commercial insurance processes from the online application to compliance policies.
AI-Powered Fraud Detection
We assisted a global on-demand insurance provider in the development of a robust fraud detection system applying Artificial Intelligence and statistical techniques for secure and accelerated payments on genuine claims.
With them, we have one of the best specialists at our side. They provide us with everything from a single source – concept, design, technology and at the same time we benefit from their many years of experience in the industry. Accordingly, they understand our individual requirements down to the last detail, which greatly promotes the progress of the project. A trusting relationship as well as an uncomplicated and fast exchange complete cooperation.
They worked quickly to launch and maintain several databases and the KPIs supported within informed business decisions. Their data science has offered metrics that have reduced fraud. They’ve also maximized informed marketing decisions, improving targeting and optimizing ad spend.
The portal is an important building block in our digitization strategy. It was important to us, to integrate the new technology seamlessly into our IT infrastructure. Thanks to Firmen Digital‘s online calculator, we can significantly reduce the complexity of the commercial insurance consulting process. This creates transparency for our customers and supports our sales partners.
I am confident regarding the quality of their services – quality measures in terms of technical, soft and linguistic skills are fulfilled, which significantly contributes to the success of our projects. The overall experience positions the company as a highly-recommended business partner on the international level.